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        USB Solutions >> USB over Network >> BSOD after restart
        
(Message started by: fbx on Jan 8th, 2010, 9:28am)
Title: BSOD after restart
Post by fbx on Jan 8th, 2010, 9:28am
Hi, I recently installed the trial and whenever I restart my computer I get a BSOD for BUGCODE_USB_DRIVER. The only way I can get back into the OS is to go to a command prompt and rename or delete the ftusb.sys and ftusbload.sys driver files. I have Windows 2008 R2. Is anyone else running into this problem or is there a fix?
Title: Re: BSOD after restart
Post by Benji on Jan 11th, 2010, 12:02pm
Hi I've got the same problem with W2008 R2 standard (HP ML370 G6 Hardware). I booted on the console and moved all usb dlls and sys in a backupfolder. so the system was bootable again. After this I installed the USB Devices & Controller in the device manager. Let me know if you have a solution.
Regeards
Title: Re: BSOD after restart
Post by George_White on Jan 12th, 2010, 5:52am
Dear fbx and Benji,

In order to understand the reason of the BSOD's we'll need you to reproduce
it once again to get a kernel memory dump file:

Please follow the instructions and send us your kernel memory dump files:

1) Go to the System Properties ("Windows + Break" buttons on the keyboard)
2) Open "Advanced" tab
3) In the "Startup and Recovery" section press "Settings" button
4) Here you can see "Write debugging information" section. You must choose
"Kernel memory dump" and remember the path to the file - MEMORY.DMP
By default it's "%SystemRoot%\MEMORY.DMP"
5) Reproduce BSOD once again
6) Go to the windows root folder and find that file: "Windows/MEMORY.DMP"
7) Zip this file and upload it to ftp://castle.colonet.net/upload/ (please create new folders with your names there).
8. Please let us know at support@fabulatech.com when you're done.
Title: Re: BSOD after restart
Post by fbx on Jan 13th, 2010, 1:53pm

on 01/12/10 at 05:52:49, George_White wrote:
Dear fbx and Benji,

In order to understand the reason of the BSOD's we'll need you to reproduce
it once again to get a kernel memory dump file:

Please follow the instructions and send us your kernel memory dump files:

1) Go to the System Properties ("Windows + Break" buttons on the keyboard)
2) Open "Advanced" tab
3) In the "Startup and Recovery" section press "Settings" button
4) Here you can see "Write debugging information" section. You must choose
"Kernel memory dump" and remember the path to the file - MEMORY.DMP
By default it's "%SystemRoot%\MEMORY.DMP"
5) Reproduce BSOD once again
6) Go to the windows root folder and find that file: "Windows/MEMORY.DMP"
7) Zip this file and upload it to ftp://castle.colonet.net/upload/ (please create new folders with your names there).
8. Please let us know at support@fabulatech.com when you're done.


I'll try to get it done asap.

I just want to add that I also have HP DL370 G6(ML370 G6) server like Benji.
Title: Re: BSOD after restart
Post by George_White on Jan 14th, 2010, 2:14am
fbx,

Ok, we managed to reproduce this particular problem and the cause of it
was found. Now our developers are working on resolving this. We'll inform
you as soon as we come up with the solution.

Benji,

Sorry, this issue is different and it looks like our software has nothing to do with it.
We would recommend you to send the same memory dump to Microsoft.
Here is the Microsoft blog of the people in charge of USB.

http://blogs.msdn.com/usbcoreblog/about.aspx

Here is the description of the problem (it's for Windows 7, but it has the same kernel as Windows 2008 R2)

http://social.answers.microsoft.com/Forums/en-US/w7hardware/thread/02400253-b468-410c-9211-69e98ead434c/

And one more: http://support.microsoft.com/kb/976972
Title: Re: BSOD after restart
Post by fbx on Feb 4th, 2010, 7:55am

on 01/14/10 at 02:14:53, George_White wrote:
fbx,

Ok, we managed to reproduce this particular problem and the cause of it
was found. Now our developers are working on resolving this. We'll inform
you as soon as we come up with the solution.


Hi, I was just wanting to check in to see if this issue has been resolved. Thanks!
Title: Re: BSOD after restart
Post by George_White on Feb 8th, 2010, 12:17am
fbx,

Just sent you 4.4 beta. Please let us know how it went.
Title: Re: BSOD after restart
Post by pipe on Feb 15th, 2010, 12:25am
Hello,

I have the Same Troubles whit 4.3 here, what is the status for 4.4.
Posibily you send me the 4.4 beta i can help you to test.

Thanks
Peter
Title: Re: BSOD after restart
Post by George_White on Feb 15th, 2010, 12:44am
Peter,

Sent you 4.4
Title: Re: BSOD after restart
Post by pipe on Feb 15th, 2010, 1:45am
Hello

How is it?

Maybee you have a Downlowad Location for me?

Thanks
Title: Re: BSOD after restart
Post by George_White on Feb 15th, 2010, 5:23am
Peter, I sent you the download link to pipe1805@gmx.at, please check your mailbox
Title: Re: BSOD after restart
Post by pipe on Feb 15th, 2010, 10:59pm
Hello George

Sorry i have controlled my E-Mail the only Email from your company is from webmaster witt my password do access the Forum. The EMail Adress was you type is correct. Maybee you can resend me your EMail?

Thanks PIPE
Title: Re: BSOD after restart
Post by George_White on Feb 15th, 2010, 11:37pm
Sorry but pipe1805@gmx.at is the email address that you used to register on this forum.
Please write directly to support@fabulatech.com from your mailbox so that I can respond with the link
Title: Re: BSOD after restart
Post by pipe on Feb 16th, 2010, 12:27am

Hello George

Perfect

Now it is as expected.

Thanks
Pipe
Title: Re: BSOD after restart
Post by pipe on Feb 22nd, 2010, 4:08am
Hello George

This Weekend i have installed the Version4.4.

I have 10 times restart my Server 2008R2 and i have no troubles anymore.
I have fast disconnect a USB-Stick an have Controlled if my Hyper-V Mashine 2008X64 works perfekt. befor if i to that the VM was crashed. The only was i have found is, thats the setting vor automatic connecting is not always reminds.

If i save my Server with Symantec Backup Exec 2010, the Files witch is used by from the shared usb Device, cannot by saved.

Let me Know if you have a new Version to test.

Thanks
Pipe
Title: Re: BSOD after restart
Post by George_White on Feb 22nd, 2010, 5:13am
Pipe,

I didn't quite understand what's wrong with the 4.4 you tested. The auto-connection setting not always remains?

The version 4.4 should be released as official very soon, so please check our website from time to time.
Title: Re: BSOD after restart
Post by pipe on Feb 22nd, 2010, 7:42am
I have of the existing usb devises only one selected and close the selection menu.

After then i checked the setting and had to find other existing usb device were chosen.

Its was a little bit difficult to play with all to have only my device chosen.

Thanks
Peter
Title: Re: BSOD after restart
Post by George_White on Feb 23rd, 2010, 6:44am
This may be due to the fact that the devices are of the same model, or you enabled the auto-sharing option. If you feel this is not the case, you can send us screenshots of the faulty functioning to support@fabulatech.com

Thanks!
Title: Re: BSOD after restart
Post by enb on Feb 23rd, 2010, 11:50pm
Hello George,

I am also having the BSOD problem on system reboot of a Dell PE1950 server with windows server 2008R2.

It does this even in safe mode!
I have to rename the ftusb.sys and ftusbload.sys files to get the system working again (alltough this also means I have lost the USB attached mouse and keyboard and now have only access through RDP)

Could you send me the 4.4beta?
Any ideas when 4.4 will be generally available?

Thanks,

Erik
Title: Re: BSOD after restart
Post by George_White on Feb 24th, 2010, 12:59am
Erik,

It should be ready in a couple of weeks, our develpers are adding latest fixes to it.

Meanwhile, i'll send you 4.4. via email. There's no guarantee it's a remedy to this particular problem, so please leave your feedback once you test it.

Thanks!
Title: Re: BSOD after restart
Post by enb on Feb 24th, 2010, 10:57pm
Hi George,

The 4.4beta solved my problem.

Thanks.
Title: Re: BSOD after restart
Post by mjpluta on Mar 11th, 2010, 10:54pm
I am having the same troubles-- I have an HP DL360 G6 and get BSOD after restart following the install.

Can I get the updated Beta to try as well?